Privacy Policy

We may collect the following types of information:

Personal Information You Provide: When you contact us, request a care assessment, or submit an employment application, we collect information such as your name, phone number, email address, mailing address, date of birth, insurance information, and health-related information necessary to provide care services.

Automatically Collected Information: When you visit our website, we may automatically collect certain information including your IP address, browser type, operating system, referring URLs, pages visited, and the date and time of your visit.

Cookies: We use cookies and similar tracking technologies to enhance your experience on our website. You may disable cookies through your browser settings, though some features of the site may not function properly as a result.

We use the information we collect for the following purposes:

• To provide, coordinate, and manage home health care services
• To respond to your inquiries and requests
• To process employment applications
• To send appointment reminders and service-related communications
• To improve our website and services
• To comply with applicable laws and regulations
• To protect the rights and safety of our clients, employees, and the public
• To process billing and insurance claims

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information in the following limited circumstances:

Healthcare Providers: With physicians, specialists, and other healthcare providers involved in your care, as permitted by law and as outlined in our HIPAA Notice of Privacy Practices.

Insurance and Billing: With insurance companies, Medicare, Medicaid, and other payers to process claims and obtain payment for services rendered.

Service Providers: With trusted third-party vendors who assist us in operating our website and conducting our business, subject to confidentiality agreements.

Legal Requirements: When required by law, court order, or governmental authority, or when necessary to protect our legal rights or the safety of others.

Business Transfers: In connection with a merger, acquisition, or sale of assets, in which case your information may be transferred as a business asset.

Protected Health Information (PHI) is governed by our HIPAA Notice of Privacy Practices, which is incorporated into this Privacy Policy by reference. Our use and disclosure of PHI is limited to what is permitted under the Health Insurance Portability and Accountability Act (HIPAA) and applicable state law.

We implement appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Encrypted data transmission using SSL/TLS technology
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and staff training
• Secure disposal of records containing personal information

However, no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Medical records are retained in accordance with Georgia state law and applicable federal regulations, which generally require retention for a minimum of 10 years.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Restriction: Request that we restrict processing of your information in certain circumstances
• Objection: Object to certain uses of your information

To exercise any of these rights, please contact us using the information provided in Section 10 below. Note that rights regarding Protected Health Information are governed separately by HIPAA.

Our website is not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will promptly delete it. If you believe we have inadvertently collected such information, please contact us immediately.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We reserve the right to update this Privacy Policy at any time. We will notify you of significant changes by posting the new policy on this page with an updated effective date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.